Shipping Policy

Shipping Policy

We strive to make your ordering experience easy and successful. Please review our ordering and shipping policies below and if you have any questions or concerns please call us at 1-800-385-2301 or Email Customer Service

 

Orders placed by 1:00 PM Pacific Time are shipped on the same business day.

 

Please note that orders are not shipped on Saturday or Sunday. Orders placed on Saturday, Sunday or a national holiday will be shipped on the next business day.

 

The US and International shipping options are listed below, including the associated Shipping & Handling Charges.

 

United States of America Shipping & Handling

ALL STATES

 

Priority Shipping

Shipped via USPS, delivered within 2-3 business days average $6.95

 

Priority Shipping
Orders Over $50


Shipped via USPS, delivered within 2-3 business days average FREE

 

Sinew Therapeutics reserves the right to change the shipping method at its own discretion and expense. Sinew Therapeutics is not responsible for delays caused by weather or other natural disasters.

 

 

International Shipping & Handling

The shipping costs charged by the postal service for each location are listed below. 


CANADA

 

Canada - Priority
International


Shipped via USPS International Priority, delivered within 6-10 business days average $25.00 for the first item, add $2 per each additional item

 

 

ALL OTHER INTERNATIONAL LOCATIONS

 

Priority 
International


Shipped via USPS International Priority, delivered within 6-10 business days average $35.00 for the first item, add $2 per each additional item

 

Sinew Therapeutics will not be held liable for any customs duties or taxes that arise from your local customs office. No refunds will be given for items that are seized at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. Estimated delivery time for items is from date of shipment provided no problems occur with your local customs office. Sinew Therapeutics reserves the right to change the shipping method at its own discretion and expense. Sinew Therapeutics is not responsible for delays caused by weather or other natural disasters or for lost shipments.

 

Sinew Therapeutics will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees only reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering.

 

Back Orders

It is very rare for any items in your order to be unavailable for immediate delivery. Should this happen to occur, we will ship the remainder of your order immediately and ship the unavailable item when it becomes available. You will not have to pay any additional shipping charges.

 

Ordering Methods

Online

Click on the "Buy Now" button of the product you wish to purchase and submit your order via our secure checkout.

Phone

Call Toll Free 1-800-385-2301 Monday though Friday from 8am to 5pm PST
Outside the U.S. call 702-379-2559
Fax Fax 702-948-5619 Domestic or International
Mail Sinew Therapeutics, LLC
5348 Vegas Dr.
Las Vegas, NV 89108
USA

Order Status

For questions regarding your order status please call us at 1-800-385-2301 or Email Customer Service. We are available Monday through Friday from 8am to 5pm Pacific Time.

 

Payment Options

We accept payment by credit card. The following credit cards are accepted: VISA, MasterCard, Discover and American Express. Most bank VISA or MasterCard debit cards are also accepted. Orders received by mail can be paid by credit card, cashier's check or money order.